Le Relais des Roches (relaisroches.com) is under new ownership and has moved to Gite Alors! (gitealors.com)

New name, new owners, same great holiday homes.

Terms

Changeover is on Saturdays and guests are kindly requested to depart by 10.00am to allow cleaning for subsequent visitors. Arrival is any time after 5.00pm although bag drop-off is OK (by prior agreement) if you plan to arrive earlier.

Smoking is not allowed inside any part of the gites. Pets can be welcomed only by prior arrangement - please contact us to review your requirements - and extra charges may apply. Please do not arrive with an unannounced pet.

Confirmation – In response to your request, we send you a Booking Form. We ask 25% of the total cost of the let as deposit. On receipt of the Booking Form and deposit we will send you a confirmation invoice as our formal acceptance of the booking. It is understood that the person making the booking acts on behalf of all members of the party.

Final Payment – Details and date of the final payment is shown on our invoice. Final balance must be paid in full not later than 8 weeks before the first day of the booking. If we do not receive the balance by this time, we shall be entitled to cancel the booking without prejudice to our claim for cancellation charges and to retain the deposit.

Cancellation – If you wish to cancel your booking please telephone immediately and confirm this cancellation by email. We will then send you a cancellation invoice showing details of the accommodation cancelled. The following conditions apply:

Cancellation period before booked arrival date, and forfeit charges:

  • More than 56 days before arrival — Deposit
  • 56-28 days before arrival — 50% of the total cost
  • 0-28 days before arrival — 100% of the total cost

Client responsibility – As a client you agree to let only the people named on the Booking Form occupy the property. No camping is permitted or camper vans or caravans within the grounds. The property and all its furnishing and effects must be left clean and in good order, including removal of all garbage and recycling.

Vehicles – No responsibility can be accepted for any loss or damage to any vehicle or its contents.

Belongings – Personal baggage and belongings are at the renter's risk at all times.

Breakage deposit – We expect renters to respect our property like their own. However we do ask for 200 euro deposit - shown on the Booking Form - which will be returned within a week if all is well. We will visit the gites and, if there is any damage to the property or contents, we will require compensation.

Our responsibility – We accept responsibility for loss or damage sustained by you as a direct result of negligence of anyone employed by us. We don’t accept liability whatsoever for happenings or actions outside our reasonable control, temporary invasion of pests, acts of insurrection, industrial dispute, flood or other events amounting to “force majeure” We do undertake to give such help as we reasonably can in resolving disputes you may have with a third party. We have taken the greatest care in the preparation of the information presented to you, and every effort has been made to ensure accuracy. You may wish to consider insurance for travel or possessions.